About the Product
Can a washing machine be hooked up to the system?
Yes, if it’s pumped indirectly through a laundry tub.
How quiet is the flush on your upflushing toilet systems?
It is as quiet—or quieter—than a home toilet.
How much will a macerating toilet system save us compared to a product that requires the breaking of a concrete floor?
While that depends on the amount of work and the prevailing price of plumbing where installation occurs, in general it saves between $1,500-3,000.
About the Macerator
What does the macerator pump do?
Its powerful vortex macerator breaks up and liquefies human waste and tissue and pumps it away to the home’s main waste line.
Is its macerator pump technology proven?
Its long standing success in household applications for decades is proven.
Does the macerating system box smell?
No (but be sure the system is vented properly).
How do I connect, vent and plumb the System?
Always follow local plumbing codes. Depending on the particular installation, you will need various lengths of plumbing lines and elbows that are not provided. Note that the System doesn’t allow for one-way air admittance valves (a.k.a. “cheater” vents or Studor® vents).
Do I need to install a P-trap with vanities, tubs and showers?
Follow local plumbing codes regarding P-trap requirements. When installing a shower or bath, the P-trap height will require you to elevate the platform of the fixture to allow adequate drainage slope into the system. See the Owner’s Manual for details.
Can I install an upflush toilet system myself?
Yes. It comes with complete instructions so installation is a relatively simple process, making it a favourite for difficult plumbing repairs. However, because it ties into the home’s main venting and waste lines, we recommend you have general plumbing knowledge, along with experience cutting and fitting pipes. Like any project, it’s important that you have a comfort level before beginning.
How is it that, unlike other systems, you can install the Thetford Residential products without breaking concrete?
Traditional household toilets use plumbing that relies on gravity to discharge wastewater. Thetford Residential’s powerful macerator pump does not rely on gravity, allowing wastewater to be pumped directly up and into the home’s main waste water line. This also avoids the mess and expense of digging trenches and installing underground plumbing, reservoir tanks and traditional sewage ejector pumps.
How do I know which of the three macerating system installations to use?
The instructions will help you. Before starting, you will survey the area where the Thetford Residential will be installed. You’ll also must take water and electrical factors in consideration as you “site prep.”
About Reliability & Warranty
Is the warranty intact if I install the System myself?
If installation instructions are followed correctly, yes.
What is its warranty?
The system has an industry – leading limited warranty guaranteed by each regional distributor.
What is the lifespan of a macerating toilet system?
We have sold more than 100,000 units. Thetford Residential vastly exceeds the industry standard test (50,000 flushes), enduring 1.3 million flushes without problems, assuring many years of trouble-free use.
What code certifications does the system have?
CE and GS compliance information with respect to EN-12050-3 and EN-12050-4
Should the system be winterised?
The pump should not be allowed to freeze. So, if its environment has the potential to freeze, it should be winterised.
What shouldn’t go through the pump?
As with all macerator pumps, insoluble items that could create a blockage – i.e. feminine hygiene products, Q Tips®, cigarette butts, baby wipes, toy soldiers, etc. – should not go into the System.
What regular maintenance is involved?
Only regular cleaning – and being sure to put only human waste, toilet tissue and water into the Thetford Residential System.
How do I clean a macerating toilet?
Like your home toilet, clean the Thetford Residential system (and toilet it connects to) with normal household products. Do not use harsh acids or petroleum-based chemicals.